Terms of Service | GoMeds AI

These Terms of Service ("Terms") govern your access to and use of the GoMeds AI website at gomeds.com ("Website"), software products, mobile applications, and related services (collectively, the "Services") operated by APPIT Software Solutions Pvt. Ltd. ("APPIT Software," "Company," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using the Website and Services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Website or Services. These Terms apply to all visitors, users, subscribers, and others who access the Services.

If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In such cases, "you" and "your" refer to that organisation.

2. Description of Services

GoMeds AI is an AI-powered healthcare software platform developed by APPIT Software. We design, develop, deploy, and host custom healthcare software solutions for businesses including but not limited to:

AI Pharmacy Management Software
AI Clinic Management Software
AI Diagnostic Lab Management Software
AI Doctor Practice Management App
AI Hospital Management System
Pharma Distribution Software
Medical Equipment ERP
Healthcare Inventory & Supply Chain ERP
Online Pharmacy Platform
Healthcare Analytics Platform

The Website serves as an informational and lead generation platform. Actual software products and services are subject to separate subscription agreements and service level agreements executed between APPIT Software and the subscribing organisation.

3. Software Development and Licensing Model

Our business model involves developing custom software solutions based on client requirements, deploying them on our managed servers, and providing ongoing hosting and maintenance services. By engaging our Services, you acknowledge and agree to the following:

Licence to Use: Upon payment of applicable fees, you are granted a non-exclusive, non-transferable, revocable licence to use the software application developed for you, solely for your internal business operations and for the duration of your active subscription.
No Source Code Transfer: The source code, codebase, software architecture, algorithms, database schemas, design systems, and all underlying technical implementations remain the exclusive property of APPIT Software. Under no circumstances shall the source code or any derivative thereof be provided, shared, or transferred to you or any third party.
Hosted Service: All software developed under these Terms is hosted, managed, and maintained exclusively on servers owned or managed by APPIT Software. You shall access the software via web browsers or designated applications over the internet.
No Redistribution: You may not sublicence, redistribute, resell, lease, or otherwise make the software available to any third party without our prior written consent.
Customisation Ownership: Any custom features, modules, integrations, or enhancements developed by us for you remain the intellectual property of APPIT Software. These customisations are licenced to you under the same terms as the core software.
No Reverse Engineering: You shall not reverse engineer, decompile, disassemble, or attempt to derive the source code of any software provided under these Terms.

4. User Accounts and Registration

To access certain features of our Services, you may be required to register for an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities under your account
Immediately notify us of any unauthorised use of your account

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, incomplete, or fraudulent.

5. Use of Services

You agree to use the Services only for lawful purposes and in a manner that does not:

Violate any applicable law, regulation, or industry standard
Infringe upon the rights of others, including intellectual property rights
Interfere with or disrupt the Services or its servers and networks
Attempt to gain unauthorised access to any part of the Services
Submit false, misleading, or spam content through our forms
Use automated tools to scrape, crawl, or extract data from the Services
Impersonate any person or entity or misrepresent your affiliation
Upload or transmit malicious code, viruses, or harmful content
Use the Services to store or transmit content that is illegal, harmful, or offensive
Reverse engineer, decompile, or disassemble any part of the Services
Attempt to extract, copy, or replicate the software source code by any means
Share your login credentials or access with unauthorised third parties

6. Form Submissions and Communications

When you submit information through our contact, demo request, pricing inquiry, or other forms, you represent that:

The information you provide is accurate and truthful
You have the authority to share the business information provided
You consent to being contacted by our team regarding your inquiry via phone, email, WhatsApp, or SMS
You understand that submitting a form does not create a binding contract for software services

7. Fees, Payments, and Billing

Our pricing model consists of two components:

One-Time Development Fee: A one-time fee covering the design, development, and deployment of your custom software solution. This fee may be structured as milestone-based payments as agreed in the Subscription Agreement.
Monthly Hosting & Maintenance Fee: A recurring monthly fee for hosting, server management, automated backups, security updates, performance monitoring, regular software updates, and ongoing maintenance. This fee is billed at the start of each billing cycle and is due in advance.

Additional terms:

All fees are payable in Indian Rupees (INR)
All prices are exclusive of GST unless explicitly stated otherwise
Pricing displayed on the Website is indicative and subject to change without notice
Actual pricing is confirmed in the Subscription Agreement based on your specific requirements
All fees are strictly non-refundable. Since the software is custom-built to your specific requirements, no refunds will be issued for development fees or hosting fees under any circumstances.
Non-payment of monthly hosting fees beyond the 15-day grace period will result in immediate suspension of your software access and all associated services
Following suspension due to non-payment, your hosted data and software deployment may be permanently deleted without further notice, as server resources need to be reallocated to serve other clients

Please refer to our Refund & Cancellation Policy for full details on our no-refund policy and cancellation terms.

8. Intellectual Property

All content on the Website and within the Services, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, software, source code, object code, AI models, algorithms, database schemas, and technical architecture, is the exclusive property of APPIT Software Solutions Pvt. Ltd. or its licensors and is protected by Indian and international copyright, trademark, patent, and intellectual property laws.

The GoMeds name, GoMeds AI name, logos, and all related names, logos, product and service names, designs, and slogans are trademarks of APPIT Software. You must not use such marks without our prior written permission.

Software developed for you under a Subscription Agreement is and remains the intellectual property of APPIT Software. You are granted a licence to use the software as described in Section 3. This licence does not constitute a transfer of ownership of any intellectual property rights.

9. Client Data Ownership

You retain full ownership of all business data, records, and information that you input into the software during your use of the Services. We act as a data processor and do not claim ownership of your operational data. While your subscription is active, you may:

Export your business data at any time using the standard export features available within the software (CSV, Excel, PDF)
Request assistance from our team for data export
Request deletion of your data (subject to legal retention requirements)

Important — Data Retention After Termination: You are responsible for exporting your business data before the end of your paid subscription period. After your subscription ends or is suspended due to non-payment, your data may be permanently deleted as we reallocate server resources to other clients. We are under no obligation to retain your data after the end of your paid period.

Data ownership as described above applies to your business and operational data only. It does not extend to the software, source code, design, or any technical components, which remain the property of APPIT Software as stated in Sections 3 and 8.

10. Service Level, Availability, and Best Efforts

We shall use our reasonable best efforts to provide reliable, high-quality software solutions and maintain the availability of hosted Services. However, you acknowledge and agree that:

We strive for high uptime but do not guarantee uninterrupted or error-free service at all times
Software development involves inherent complexities, and while we endeavour to deliver solutions that meet your requirements, we cannot guarantee that the software will be free from all bugs, defects, or issues, particularly those arising from unforeseen technical circumstances, third-party dependencies, or edge cases not identified during development
We will use commercially reasonable efforts to promptly identify and resolve any issues that arise post-deployment
Specific service level commitments, where applicable, are detailed in the Service Level Agreement (SLA) for Enterprise and Custom plan subscribers

We are not liable for downtime or service disruptions caused by:

Scheduled maintenance (notified at least 48 hours in advance where practicable)
Force majeure events including but not limited to natural disasters, acts of government, pandemic, war, terrorism, civil unrest, power outages, or internet infrastructure failures
Third-party service provider outages, failures, or changes beyond our reasonable control (including cloud infrastructure providers, payment gateways, SMS/email service providers, and API providers)
Your equipment, network, internet service, or browser compatibility issues
Misuse, unauthorised modifications, or actions taken by you or your users that impact the Services
Cyberattacks, DDoS attacks, or other malicious activities by third parties, despite our reasonable security measures
Changes in applicable laws, regulations, or government orders that impact service delivery

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and Services are provided on an "as is" and "as available" basis. APPIT Software expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Services will meet all of your requirements or expectations
Warranties that the Services will be uninterrupted, timely, secure, or completely error-free
Warranties regarding the accuracy, reliability, or completeness of any AI-powered features, recommendations, predictions, or analytics

While we use our reasonable best efforts to develop and maintain high-quality software, we do not and cannot guarantee that the software will be free from all defects, bugs, or vulnerabilities, particularly those arising from unforeseen circumstances, evolving technology standards, third-party component updates, or scenarios not contemplated during the development process. The Services do not constitute medical, legal, financial, or professional advice of any kind.

AI-powered features provide automated recommendations and predictions that are intended as decision-support tools only. All outputs from AI features should be independently validated by qualified professionals before being relied upon for clinical, business, or regulatory decisions.

12. Limitation of Liability

To the fullest extent permitted by applicable Indian law, APPIT Software Solutions Pvt. Ltd., its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, business opportunities, use, goodwill, or other intangible losses resulting from:

Your access to, use of, or inability to access or use the Services
Any conduct or content of any third party on or related to the Services
Reliance on AI-powered recommendations, predictions, or analytics
Unauthorised access to, use of, or alteration of your data, despite our reasonable security measures
Any interruption, suspension, or cessation of the Services
Bugs, defects, errors, or issues arising from unforeseen technical circumstances, third-party dependencies, or edge cases
Loss of business, revenue, or data arising from service downtime, whether scheduled or unscheduled
Any action or inaction of third-party service providers, including hosting providers, payment processors, and API services
Regulatory or compliance actions taken against you by any authority

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Services exceed the total amount paid by you to APPIT Software in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless APPIT Software Solutions Pvt. Ltd. and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees and legal costs) arising out of or in any way connected with:

Your access to or use of the Services
Your violation of these Terms
Your violation of any third-party rights, including intellectual property or privacy rights
Any data or content you input, upload, or transmit through the Services
Any claim by a third party arising from your use of the software we developed for you

14. Termination

Either party may terminate the Services in accordance with the Subscription Agreement. Additionally:

We may suspend or terminate your access immediately, without prior notice, for material breach of these Terms, non-payment, or any activity that threatens the security or integrity of the Services
You may request termination of your subscription with 30 days written notice

Upon termination:

Your licence to use the software ceases immediately
Your access to the hosted software will be deactivated
You must export your business data before the end of your paid period; after termination, data may be permanently deleted as server resources are reallocated
No source code, software components, or technical assets will be provided upon termination
No refunds will be issued for any fees already paid (see our Refund & Cancellation Policy)
Provisions regarding intellectual property, limitation of liability, indemnification, confidentiality, and governing law survive termination

15. Confidentiality

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party during the course of the engagement. This includes, but is not limited to:

Business processes, workflows, and operational data shared during requirements gathering
Software architecture, design, and technical specifications (which are APPIT Software's confidential information)
Pricing, commercial terms, and financial information
Any information designated as confidential by the disclosing party

This obligation survives termination of the Services for a period of three (3) years.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

17. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days of written notice, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad, India. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

18. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to new terms taking effect via email or notice on the Website. Your continued use of the Services after changes constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Cancellation Policy, and any applicable Subscription Agreement, constitute the entire agreement between you and APPIT Software regarding the use of the Services and supersede all prior agreements, representations, and understandings, whether written or oral.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

Company: APPIT Software Solutions Pvt. Ltd.
Email: contact@appitsoftware.com
Website: gomeds.com | appitsoftware.com