Question 1

What does the development fee cover?

Accepted Answer

The development fee covers the complete design, development, and deployment of your healthcare software solution. This includes custom UI/UX design tailored to your brand, full-stack development based on your requirements, deployment on our managed production servers, and go-live support. You receive a licence to use the software we build for you, hosted and maintained on our servers.

Question 2

What does the monthly hosting fee include?

Accepted Answer

The monthly hosting fee covers cloud server management, automated backups, security updates, performance monitoring, regular software updates, and ongoing maintenance — all on our managed infrastructure. Basic hosting is ideal for single-location setups, while Enterprise hosting includes managed services and a dedicated account manager for multi-location businesses. Contact us for hosting pricing.

Question 3

What does the Basic plan include?

Accepted Answer

The Basic plan includes custom UI/UX design, full-stack development, deployment and go-live support. After deployment, managed hosting covers server management, automated backups, GST compliance, basic reporting, and regular updates. It is designed for small pharmacies, single-doctor clinics, and standalone diagnostic labs. Contact us for a personalised quote.

Question 4

What additional features does the Enterprise plan offer?

Accepted Answer

The Enterprise plan includes everything in Basic plus AI-powered analytics, multi-location support, advanced reporting and business intelligence, API integrations, custom workflows, compliance automation, demand forecasting, managed services, and a dedicated account manager. Contact us for Enterprise pricing.

Question 5

When should I consider the Custom plan?

Accepted Answer

The Custom plan is ideal for hospitals, pharmacy chains, diagnostic lab networks, and large healthcare enterprises with unique requirements. It includes everything in Enterprise plus custom integrations, on-premise deployment option, priority support and dedicated monitoring, training and onboarding, white-label options, custom AI models, and unlimited locations. Contact our sales team for a tailored quote.

Question 6

Are there any hidden costs?

Accepted Answer

No. Our pricing is fully transparent. The development fee covers design, development, and deployment. The monthly hosting fee covers server management, backups, and maintenance. GST is extra as applicable. There are no surprise charges.

Question 7

Do I get the source code of the software?

Accepted Answer

No. The source code and all underlying technical implementations remain the intellectual property of APPIT Software. You receive a licence to use the software hosted on our managed servers. This model allows us to offer high-quality custom development at affordable rates while ensuring ongoing maintenance, security, and updates through the monthly hosting plan.

Question 8

Can I upgrade my plan later?

Accepted Answer

Yes, you can upgrade from Basic to Enterprise at any time. We will assess your additional requirements, handle the development work, and migrate your hosting seamlessly. Our team will guide you through the entire upgrade process.

Question 9

Do you offer a free demo?

Accepted Answer

We offer a comprehensive, personalised demo where our team walks you through our solutions using your specific use cases. This gives you a much better understanding of what we can build for your business. Contact us to schedule your demo.

Question 10

What payment methods do you accept?

Accepted Answer

We accept bank transfers (NEFT/RTGS), UPI, credit/debit cards, and cheques. The development fee can be split into milestone-based payments. Monthly hosting is billed at the start of each month. All invoices are GST-compliant.

Question 11

What happens if I want to stop the hosting?

Accepted Answer

You can cancel the monthly hosting by providing written notice. Please make sure to export all your business data before the end of your paid billing period, as data is deleted once the subscription ends and server resources are reallocated. Since the software is hosted on our servers and the source code remains our intellectual property, the software itself is not transferable. All fees paid are non-refundable. See our Refund & Cancellation Policy for full details.

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Every Plan Includes

Custom Design & Development

Deployment & Go-Live

Server Management

Automated Backups

Regular Updates

Data Security

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