Question 1

What is GoMeds AI?

Accepted Answer

GoMeds AI is a comprehensive healthcare technology platform built by APPIT Software Solutions Pvt. Ltd. We offer a suite of 10 AI-powered software products designed for pharmacies, clinics, hospitals, diagnostic labs, pharma distributors, medical equipment dealers, and healthcare enterprises across India. Our products use artificial intelligence to automate operations, provide predictive analytics, and improve decision-making.

Question 2

Who built GoMeds AI?

Accepted Answer

GoMeds AI is built by APPIT Software Solutions Pvt. Ltd., a technology company focused on developing AI-powered software for the Indian healthcare industry. Our team combines expertise in software engineering, artificial intelligence, and healthcare domain knowledge.

Question 3

What types of healthcare businesses does GoMeds serve?

Accepted Answer

GoMeds serves a wide range of healthcare businesses including retail pharmacies, pharmacy chains, single-doctor clinics, multi-specialty clinics, hospitals (from 50-bed nursing homes to 2,000+ bed super-specialty hospitals), diagnostic labs, pathology centres, pharma distributors and wholesalers, medical equipment dealers, online pharmacies, and healthcare supply chain enterprises.

Question 4

Is GoMeds available across India?

Accepted Answer

Yes, GoMeds is available across India. Our cloud-based products can be accessed from anywhere. We currently serve healthcare businesses in 50+ cities including Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad, Jaipur, and many more tier-1 and tier-2 cities.

Question 5

What makes GoMeds different from other healthcare software?

Accepted Answer

GoMeds differentiates itself in several ways: (1) AI-powered intelligence with demand forecasting, smart alerts, and predictive analytics built into every product, (2) India-first design with GST compliance, Drug Licensing, ABDM support, and workflows designed for Indian healthcare, (3) Comprehensive suite of 10 products that work together seamlessly, (4) Cloud-native architecture with high-availability infrastructure, and (5) Dedicated support and implementation team that ensures successful adoption.

Question 6

What products does GoMeds offer?

Accepted Answer

GoMeds offers 10 products: (1) AI Pharmacy Management Software, (2) AI Clinic Management Software, (3) AI Diagnostic Lab Software (LIMS), (4) AI Doctor Practice Management App, (5) AI Hospital Management System, (6) Pharma Distribution Software, (7) Medical Equipment ERP, (8) Healthcare Inventory & Supply Chain ERP, (9) Online Pharmacy Platform, and (10) Healthcare Analytics Platform. Each can be used independently or as part of an integrated suite.

Question 7

Can I use just one product or do I need the entire suite?

Accepted Answer

You can absolutely use just one product. Each GoMeds product is designed to work independently for its specific use case. However, they also integrate seamlessly with each other, so if you use multiple products, data flows between them automatically for a unified experience.

Question 8

Is there a mobile app available?

Accepted Answer

Yes. Our Doctor Practice Management App is a mobile-first product available on Android and iOS. Additionally, all GoMeds products have responsive web interfaces that work on mobile browsers, and several products like Pharmacy Management and Online Pharmacy Platform have companion mobile apps.

Question 9

Does GoMeds work offline?

Accepted Answer

The Doctor Practice Management App supports full offline functionality with automatic sync when connectivity is restored. Other products are primarily cloud-based and require internet connectivity, though we offer progressive web app capabilities for basic operations during brief connectivity interruptions.

Question 10

Can GoMeds integrate with my existing software?

Accepted Answer

Yes. GoMeds supports integration with existing systems via REST APIs, HL7, FHIR, and custom connectors. We can integrate with existing HMS, EHR, LIMS, accounting software, payment gateways, government portals, and other healthcare IT systems. Our implementation team handles all integration work.

Question 11

How much does GoMeds cost?

Accepted Answer

GoMeds offers three pricing tiers — Basic, Enterprise, and Custom — each with a one-time development fee and an affordable monthly hosting & maintenance fee. Pricing depends on your specific requirements and business size. Visit our Pricing page for the latest details, or contact our sales team for a personalised quote.

Question 12

Is there a free trial?

Accepted Answer

We offer a comprehensive, personalised demo rather than a self-service free trial. This gives you a much better understanding of how GoMeds fits your specific needs. Our team demonstrates the product using your actual use cases and data scenarios. Contact us to schedule your free demo.

Question 13

What payment methods are accepted?

Accepted Answer

We accept bank transfers (NEFT/RTGS), UPI, credit/debit cards, and cheques. For Enterprise and Custom plans, quarterly and half-yearly payment options are available. All invoices are GST-compliant.

Question 14

Is there a refund policy?

Accepted Answer

All fees are non-refundable as each solution is custom-built to your specific business requirements. However, we provide dedicated post-deployment support to ensure the software meets your expectations. Bug fixes, performance tuning, and hands-on assistance are included as part of our commitment to delivering a quality product. Ongoing updates and maintenance are covered under your monthly hosting plan. See our Refund & Cancellation Policy for full details.

Question 15

Do I get the source code of the software?

Accepted Answer

No. The source code and all underlying technical implementations remain the intellectual property of APPIT Software. You receive a licence to use the software hosted on our managed servers. This model allows us to offer high-quality custom development at affordable rates while ensuring ongoing maintenance, security, and updates through the monthly hosting plan.

Question 16

How long does implementation take?

Accepted Answer

Implementation timeline varies by product and business complexity. A single-location pharmacy or clinic can go live in 2-5 days. Multi-specialty clinics typically take 1-2 weeks. Hospital HMS implementations range from 3-9 months depending on size and complexity. Our implementation team provides a detailed timeline during the initial assessment.

Question 17

Do you handle data migration?

Accepted Answer

Yes, our implementation team handles complete data migration from your existing systems. This includes patient records, inventory data, billing history, supplier information, and other relevant data. We ensure data integrity throughout the migration process.

Question 18

Is training provided?

Accepted Answer

Yes, comprehensive training is included for all plans. Basic plans receive online training sessions. Enterprise and Custom plans include on-site training, role-based training modules, training documentation, and ongoing training support for new staff.

Question 19

What happens during the go-live phase?

Accepted Answer

During go-live, our implementation team provides on-site (or remote) support to ensure smooth transition. This includes real-time troubleshooting, workflow adjustments, and user assistance. Enterprise and Custom plans receive extended go-live support periods.

Question 20

Can I customise workflows?

Accepted Answer

Yes, GoMeds supports workflow customisation for Enterprise and Custom plans. You can configure approval flows, notification rules, report templates, user roles, and business logic to match your specific operational requirements.

Question 21

What support options are available?

Accepted Answer

Basic plan: Email support during business hours (Mon-Sat, 9 AM-6 PM IST). Enterprise plan: 24/7 priority support via phone, email, and WhatsApp. Custom plan: Dedicated account manager with on-site support options. All plans include access to our knowledge base and documentation.

Question 22

What is the typical response time?

Accepted Answer

Our team strives to respond to all support requests as quickly as possible. Response times may vary depending on the nature and complexity of the issue. We prioritise critical issues that impact your business operations and work with you to resolve them promptly.

Question 23

Do you provide ongoing updates?

Accepted Answer

Yes, all plans include regular product updates with new features, improvements, and bug fixes. Updates are delivered automatically through our cloud platform without downtime. Enterprise and Custom plans can request priority feature development.

Question 24

How is my data secured?

Accepted Answer

GoMeds uses enterprise-grade security measures: AES-256 encryption for data at rest and in transit, role-based access control (RBAC), comprehensive audit trails, secure cloud infrastructure hosted in India, regular security audits and penetration testing, and multi-factor authentication support.

Question 25

Is GoMeds compliant with Indian regulations?

Accepted Answer

Yes. GoMeds is designed for compliance with: GST regulations for billing and invoicing, Drug and Cosmetics Act requirements, Digital Personal Data Protection Act (DPDPA), ABDM (Ayushman Bharat Digital Mission) guidelines, NABL requirements for diagnostic labs, and NABH standards for hospitals.

Question 26

Where is my data stored?

Accepted Answer

All data is stored on secure cloud servers located in India. We use enterprise-grade cloud infrastructure with redundancy, automatic backups, and disaster recovery. For hospitals and enterprises requiring it, on-premise deployment is available under Custom plans.

Question 27

Can I export my data?

Accepted Answer

Yes, you can export your data at any time in standard formats (CSV, Excel, PDF). Your data always belongs to you. We also provide API access for data integration with other systems.

Question 28

Who has access to my data?

Accepted Answer

Only authorised users within your organisation can access your data, controlled by role-based permissions that you configure. GoMeds support staff can access your system only with your explicit permission for troubleshooting purposes, and all such access is logged.

Frequently Asked Questions

General Questions

Product Questions

Pricing & Billing

Implementation & Training

Support & Updates

Data Security & Compliance

Still Have Questions?