Cancellation Policy

Order Cancellation by Customer

Customers at have the option to cancel their orders, subject to the following terms:

  1. Cancellation Window: Customers may cancel their order within 24 hours of placing it. After this period, the order may have already been processed and shipped.
  2. Cancellation Procedure: To cancel an order, customers must contact our customer support team via [contact form/email/phone]. Please provide your order number for a faster and more efficient process.
  3. Refund Process: Upon successful cancellation within the stipulated time frame, customers will be eligible for a full refund. The refund will be processed using the original payment method.

Refund Policy

Eligibility for Refunds

  1. Product Return: To be eligible for a refund, the product must be returned in its original condition, unused, and in the original packaging.
  2. Damaged or Defective Products: If the product received is damaged or defective, customers must notify us within 48 hours of receiving the order. A refund or replacement will be provided, depending on the customer’s preference.
  3. Prescription Medications: Refunds for prescription medications are subject to verification. Please contact our customer support team for assistance.

Refund Procedure

  1. Refund Initiation: Once the returned product is received and inspected, we will send an email to notify the customer about the approval or rejection of the refund.
  2. Refund Timeframe: The refund will be processed within [5-7 days] business days and will be credited to the original payment method. The time taken for the refund to reflect in the customer’s account may vary based on the policies of the payment provider.

Non-Refundable Items

  1. Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
  2. Prescription Medications: Refunds for prescription medications are subject to verification and may not be eligible in certain circumstances.

Contact Information

If you have any questions about our Cancellation and Refund Policy, please contact us at: